Privacy Policy
Last Updated: 17 January 2026

Introduction

BlueStone Systems AU ("BlueStone", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to information collected through our website, landing pages, forms, phone calls, SMS messages and AI-powered call handling services (the "Services").

By using our Services, you consent to the collection and use of your personal information as described in this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

Personal Information

Full name

Phone number

Email address

Business name

Any information you provide via forms, phone calls, SMS or AI interactions

Call and Message Information

Call recordings and call transcripts

SMS messages sent or received

Call details such as date, time and duration

Website and Technical Information

IP address

Browser and device information

Pages visited and interactions on our website

How We Collect Information

We collect personal information when you:

Submit a form on our website

Call us or receive a call from our systems

Send or receive SMS messages

Interact with our AI call agents

Contact us directly by phone or email

How We Use Your Information

We use your personal information to:

Provide and operate our Services

Respond to enquiries and provide quotes

Handle calls, bookings and follow-ups

Improve service performance and reliability

Comply with legal and regulatory requirements

We do not sell your personal information.

Calls, SMS and Opt-Out

By submitting your details or engaging with our Services, you consent to receiving phone calls and SMS messages from BlueStone Systems AU.

You may opt out at any time by:

Replying STOP to any SMS

Requesting removal during a call

Contacting us directly

Disclosure of Information

We may disclose your personal information to:

Trusted third-party service providers who assist us in operating our Services, including telephony, hosting, CRM and analytics providers

Any parties where required or authorised by law

All third parties are required to protect your information and use it only for authorised purposes.

Data Storage and Security

We take reasonable steps to protect personal information from:

Misuse

Loss

Unauthorised access

Modification or disclosure

Your information may be stored securely on servers located in Australia or overseas. Where information is stored overseas, we take reasonable steps to ensure it is handled in accordance with Australian privacy obligations.

Access and Correction

You may request access to, or correction of, your personal information by contacting us. We will respond within a reasonable timeframe.

Retention of Information

We retain personal information only for as long as necessary to:

Provide our Services

Comply with legal obligations

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

BlueStone Systems AU
Sydney, NSW, Australia
Email: [email protected]